An operations manual is the complete encyclopedia of all the company know-how. e. Work with and complement the efforts of other researcher support groups across campus. Major aspects of this IAM infrastructure include: 1) Enterprise Directory Service, 2) Enterprise Authentication (HawkID), 3) Active Directory, 4) security and protection of confidential data, 5) web services, 6) service provisioning, 7) tools for administration and self-service, 8) policy, and 9) enablement of campus applications. Purchase our 300+ page Operations Manual Template for only $29.99. 2 0 obj This is an entirely simple means to specifically get guide by on-line. For a complete list of services provided by ITS, visit the ITS Service Catalog at. The Associate Vice President and Chief Information Officer (CIO) provides coordination, capital planning and control, policy approval, and other institutional coordination intended to support the successful operation of each ITS department. Every computer consultant, every managed service provider, every technical consulting company – every successful business – needs SOPs! Services include security patching, hardware, software updates, and communications. Working with individual colleges, Instructional Services staff are available to assist instructors in building course websites, to provide consulting and training on ICON, and to integrate ICON with other information systems on campus (Registrar, Exam Services, Library), as well as with specialized collegiate applications. For more information on any of these services, please contact Telecommunication & Network Services. c. Select software titles can be downloaded through the ITS Software download site (, d. Assistance in acquiring software through volume discounts and reviewing software licenses to ensure proper compliance is available through the Software Licensing Service (, e. Groupshare is a web-based file collaboration service that allows teams to share information, collaborate on documents, and more (. �$|wd�5o����:-�U����7sP����x�������������|�zF [�%�Hn����}�8���E�e'�D�A��NIX�XЉ��� ��5!��#�F���0ډ`.������JF��%�&922oU���N�d|o��.p�B&>xj�xY]{Z��a`�&��sb7��MoK >> The group manages the troubleshooting, data backup and restore, security, and the printing facilities in the IBM zSeries environment. /Height 70 Business-related policies, e.g., not accepting personal checks. ITIL V4 has moved from the Service Lifecycle concept to a more holistic approach that includes key concepts, the Four Dimensions Model and the Service Value System (SVS). All open source or freeware must be compatible with the business’s hardware and software systems. x��]=h]���._�R�K�.U�T�A�0 �`.�0�*%!oa�Z����pdHB6�G��,D�)n�i��y3s�̹��Js�O�Ι�3�;w����h��@ �@ �@ �@ �@ �@ X 4�*��9ת1wkt1�J_�Ѷ����m��6Y�E�.ζdQ ���m�iW�ͳ�l��b;1�:s�����j6��� �n*��4)ʹ7]���K�K2Nʢ�f�.����-i��*W��]k��l-k�zS�{2g���Z�4�~�� ���HA���żN�*�x���T����h��vS�{xO��ƋA1����� The Enterprise Client Management Services work group provides Systems Center Configuration Manager (SCCM) tools for delegated administration of departmental machines and Citrix support for web access to applications from Windows, Macintosh, and Linux workstations. The media lab offers specialized hardware and software for both Macintosh and Windows platforms. The O&M Plan defines specific roles and Twice a year (before the start of each semester), Instructional Services sponsors a week-long series of workshops, NExTT. The CIO is advised by the Information Technology Advisory Committee (ITAC), a charter committee appointed by the governing body of the faculty, students, and staff and the Faculty Senate, confirmed by the President of the University. The Large Systems enterprise server provides services and support for personnel, student, and accounting information for the University. Assign a mentor. Additionally, Administrative Information Systems provides coordination and support for the University Data Warehouse, which provides end users with decision support, and web-based reporting environments for Admissions Office, Grant Accounting, General Ledger, Human Resources, Payroll, and University Billing Office data. endobj Collaborate in new research. Supported services include shared campus Active Directory forest domain controllers, campus email/calendaring, web services, file and print, and the course management system. The CIO office provides further support to the campus IT community through several groups focused on specific IT practices: IT administrators, webmasters, application developers, and help desks. Information Technology Services provides integrated information technology (IT) support for the University of Iowa campus.ITS provides computing facilities; administrative information systems; voice, data, and video communications networks and services; technological resources for teaching and research needs; Instructional Technology Centers (ITCs); and a variety of related services and support. ��k$ ���p�t��C��2��5 �4���jK�J%�4���b)��Y�tv�EA��p�� ��U�2 ,qt�ͪ�����*s��q�����j�?�G�z�Y�� d8�?~�O����J"�����.v7=O���w�tnr*n�*B~��2�7�y����"����4gF��Ο�f#]���4�?�r$�ג��d{�*��Z�3t���Utdϻ֎�������X�,qb�f�7ɒ坦u�@yc�ޒ�+Y���ƈ���#M�Y���ծ��j˒ݤ�iv7��_-�� �a���:���B����]����W��";�_H� ��݇G���� �Cug-�h��7A��eYv���ڗg_�?�0endstream Click here to learn more or add to cart now. ), On-campus relay service for the hearing impaired (assistive technology), Consultation, design, and inspection for communications cabling and outlets, Installation of communication cabling and outlets, Locating buried University communications cables, Installation and maintenance of campus fiber and coaxial cables. The operations manual is a document that is listed with the information about working procedures of the company. Any change from the above requirements must be authorised by the Director of Information Technology. Guidance text appears throughout the document, marked by the word Guidance. The University Information Technology Services (ITS) department manages the University Network (the Network). Telecommunication & Network Services is in the best position to coordinate and integrate the proposed products, services, and vendor relationships with existing campus telecommunication services. Instructional Services staff have a rich set of skills and many years of experience supporting the use of technology in instruction. How to create an operations manual Explain your expectations. To complete the template: 1. Personal long-distance telephone and cellular phone policy. The group's general purpose is to facilitate discussion, strategies, infrastructure/enterprise solutions, and good communication on information technologies. Services include the following: The Administrative Information Systems (AIS) department provides information technology solutions and services that enhance the administrative operations of The University of Iowa business, collegiate, academic, and service groups. Collaborate with instructors to produce instructionally relevant electronic materials and tools. The enterprise storage infrastructure supports many critical applications, including campus email, institutional databases, student records and registration systems, course management systems, library automation systems, VMware clusters, user and departmental file space, and research applications. Instructional Services staff are available to provide small-group training geared specifically to a department or group, in any location (office, classroom, or in the consulting and media studios). 1) follow the specifications of ITIL V3, where Service Operation is the fourth stage in the Service Lifecycle. B. There is no easier way that I know of to create training guides than with Screen Steps. The Computer Sales Program is available to purchase new equipment from selected vendors. 4 0 obj We have got basic to find a instructions with no digging. g. Web design and consulting services are available at, h. More than 25 general-access computer labs are available across campus as part of the Instructional Technology Centers (ITC) service (, i. Template Systems Operations Manual Template Data Centre Operations Manual Data Migration Checklist Nonfunctional Requirements. The Systems & Platforms department is committed to providing secure, reliable, cost-effective services using the most appropriate and efficient technological tools available. Models are available at the ITS Help Desk to try out before buying. The Telecommunication & Network Services (TNS) department provides planning, development, implementation, and support of networking, data, video, cable television, and voice communications for the University main campus (except for the University of Iowa Hospitals & Clinics) and the UI Research Park. Standard Operating Procedures – Overall Operations Information Technology Services 2010 Page 3 of 32 Overview The Information Technology Services web site contains a significant amount of public ���,&�6,O�_�%����j��X�OYs�z��� << /Type /XObject Some current and historical examples include computer imaging and visualization, computer-based 3-D modeling, system administration, software development, virtual reality, molecular modeling, high-performance computing, and high-performance networking. This template for an IT Operations Manual / IT Systems-Handbook will help you • that no important item is forgotten and • a common handbook structure is used throughout all systems. Each department has its own decision autonomy, budgets, and business plans, which guide its actions and decisions. Research Services works closely with other research facilities on campus to provide multidisciplinary support for researchers. The ITS Help Desk provides support for ITS services, operating systems, software applications, web-based computer systems, security, and much more (. stream The resulting Operations Manual / Systems-Handbook is an important deliverable of the AIS's major customers include the Office of the Executive Vice President and Provost, Registrar, University Housing and Dining, Admissions, Financial Aid, Finance and Operations, Business Office, Accounting and Financial Reporting, Human Resources, Facilities Services, Research, and University Libraries. (Types of service include: single-line phone, multiple-line phone, cellular phone, local service only, restricted long distance service, unrestricted long distance service, authorization code required to activate phone service, etc.) Information Technology must be obtained prior to the download or use of such software. These services include the full spectrum of development activities (design, programming, implementation, and maintenance), database management and administration, information access, consulting, and project management. The charges include the telephone line, instrument, system features, maintenance, and repair due to normal use of the service. Departments pay monthly for telephone service. If you want your employees to perform well you need to let them know what you expect. �#p�"6��[�"� Vg��B��Xz0��KNV�8�0f�$�B�F�I�:jKc4�0N�-Y�)&O~� mw*+Y�a�����4b\�s�����"��4��(XAbW�S�Y���yp�L"�S�oN�o���L�$�\Q- Originally sold to franchises for over $3,000. c. Windows Services. SPA also provides comprehensive management or assists with the management of Large Systems, Unix Systems, Windows Services, Enterprise Client Management, Directory and Authentication Services, and Computer Operations at The University of Iowa. 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