Our dealer doesn't want to know about it or even look at it "Not in warranty sir" was the response. These boards are closed to new posts. I wont name and shame the dealer. I have rung and left a message on their answering machine. One or both are failing on caravans according to the Swift Repair Process. Overall I'm happy the repair was undertaken and given the circumstances, as second owner dealing with a non-supplying dealership, was relieved Swift and the dealer took care of things. Today was my first chance. It will be very interesting to see on which van years people here and on other forums spot the issue. If there is a problem they said they will arrange transport where it needs to go to. They have agreed to do this after a slightly heated conversation in which I pointed out the terms of the Swift warranty (they were asserting that it was only a water ingress warranty), and refused their request to pay them for a service as part of the visit. A place for all those united in their love of caravanning, motorhomes, holiday homes and touring in general, to share their experiences, meet new friends and find out a world of information on how to enjoy their touring lifestyle. Sargent by all accounts appear to offer excellent customer service and will go out of their way to answer questions. For caravans, you also get the benefit of integrated FM and DAB radio and control over the sound settings. Just had a letter from Swift regarding my old 2017 Challenger. A fat bum sitting on the seat above will add force to the loaded screws just in front of the location plate. A Swift Dealer picked it up whilst making an unrelated repair in September 2019 - apparently if you know what you're looking for you'd spot it when towing. Thanks for your supportive posts PandR and Yesman. No answer. January 13, 2020 in Swift Caravans. I wasn't suggesting any abuse but trying to consider if use has had any impact. Restore formatting, × This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I am taking the caravan to the dealer on Wednesday so that they can have a look at it. It will hopefully be inspected by swift in the coming month or too so I can confirm it's ok or not. Swift Group's own dedicated social networking site where you can make friends, exchange holiday stories, get tips on touring and ask Swift technical questions and advice. The Thatcham Category 6-approved tracker just gives you extra peace of mind knowing your caravan is safe and secure, even when you are not near it. Display as a link instead, × I will repair and strengthen it myself. "The number of reported defects is extremely low............" People who have recently bought a 2017 Swift Caravan, and if the owner details have not been updated, may not have received a recall letter from swift, so I would phone Swift Customer services with your chassis number and find out if yours is affected In brief, there is an issue with the bulkhead detaching from the rest of the body on 2017 models The dealer has refused to take care of it because its out of 3 yr warranty - charming eh? Since the first Swift caravan arrived from Europe on South Africa’s shores in September 2018, almost all of the 29 units have been sold. Please use specifically named forums where possible in preference to Caravan Chat as this make it easier for members browsing a topic. Usually with a quick call to Sargent. 2017 SWIFT Challenger4S0 At T3F 2017 0909035 -- Edited by Webmaster on Monday 30th of July 2012 10:05:35 PM _____ Benny65, The Bulkhead at the front of the touring caravan as shown in Figure 1. All screws inside gas looked are still in place. -- Edited by Webmaster on Monday 30th of July 2012 10:05:35 PM _____ Not enough information Shane ,a few here have swift hot water systems there being fitted into a lot of the new vans now ,we had a problem with ours but easily fixed,a lot of people ask for info here and dont repost the results once fixed,its a simple thing to … I wonder what other areas are waiting to 'let go ' in a similar fashion, I think if I owned a Swift I would be having a microscopic inspection of all the floor to side joints. In times of growth, the additional revenue can be used to pay for past problems which relative to sales are less. Now would the chicken have come first, or the egg? And I think quite correct they must repair it. All the links provided are to other websites which you may find interesting. The reference to using the steadies to jack the floor up or down to align it to the side rail should ring alarm bells, not for this process exactly, but when combined with the snapped screws, ( which I presume have been snapped by a shearing force ), and those that have become loose, does this suggest that mounting the steadies in this way, on the floor, even if used correctly, as many on here do, is causing this problem, or could it be that the design of this area is not up to scratch ? Caravanner from Ayrshire. Our van is a 2014 model. Member. Its disgusting for a brand leader to create such a junk design - unbelievable! Swift Caravans - Forum - Caravan … I recently purchase a 2014 Swift Celebration 584 and have had nothing but problems. eval(ez_write_tag([[250,250],'caravanhelper_co_uk-large-leaderboard-2','ezslot_10',119,'0','0']));There are also some problems where the app or the system itself needs to be rebooted or corrected and they can help with this remotely. I suspect the corner steady on this design is applying too much pressure under the floor for the poor joint (body side to floor) as well as the screws in the bulkhead fasteners. Start new topics, discuss, talk, chat, joke with other campers. New posts Trending Search forums. These are week commencing dates. Swift Caravan & Motorhome forums - hosted by the Swift Owners Club. Swift command problems Rab replied on 23/01/2018 19:18. Perhaps you could enlighten us about who your dealer is? There are a lot of common issues with this system, including: Most of the issues people have had with Swift Command that have been discussed in forums and online, interestingly, have been dealt with easily. Xyleth Caravan Chat This is where to post your more serious general questions and discuss caravan related topics not covered by other sub-forums. They are provided for your convenience only. "We aim to respond to all requests within 10 working d, Yes it was collected on a low loader and they are blaming the haulage company for the delays in collecting and returning. They had then spent a lot of time with the MD of the manufacturer working out a way forward and the most striking admission he made to them was that many, if not all, UK caravans were designed for an average usage of 4 to 6 weeks per year not what he referred to as extreme year round touring. That said it's knocked my confidence in the overall build quality of this construction type, especially given the repair appears to come down to simply using more glue and screws. We willthen come back to you within 7-10 days to make the necessary arrangements. Just been and had a look under my van. I got the letter last week and couldn't wait to go see. Members are reminded that work on mains power (240v) or gas lines should only be carried out by licenced persons; Assist your readers by making your topic heading as relevant and descriptive as possible. Any advertising should not be put on the forum without contacting Admin if so it may be removed & member can be … If you looked at just forums to find out more about Swift Command and whether it was worth it or not, you may be put off in the first few entries. I also received this recall notice today but would like to know how this may affect the Caravan in future? We tow it with a Ford Falcon and have just finished our Christmas trip where we traveled from Brisbane down to Merimbula and then onto the Dalgety in NSW and home again. You have the right to argue that the goods weren't sold "fit for purpose" according to Which you can argue this for up to six years, it does say you have to prove the item was sold faulty but as Swift are doing a recall and a safety check on caravans looking for this fault, the actual fault you have, this is Swift admitting that the caravan's were sold with a faulty and a construction that could possible fail. Thank your for the help Yesman. Floor looks solid and no signs of movement. Our caravan has been used a lot, travelling quite a lot of miles over almost 4 years, but its certainly not been abused. Swift said the van was not safe to be towed - as a result van was off the road for 10 weeks whilst the warranty repairs were agreed, parts arrived and the 8 hours workshop work to rectify was undertaken. ... swift command panel. CaravanHelper.co.uk is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for website owners to earn advertising fees by advertising and linking to amazon(.com, .co.uk, .ca etc) and any other website that may be affiliated with Amazon Service LLC Associates Program. Booked for week commencing 27/1/20. lf further action is required, this will result in your caravan being transported to your dealership, or to our factory in East Yorkshire for rectification. Started Thursday at 11:04, By We have identified a potential issue with the lower front bulkhead installation that may require rectification. If the dealer spotted you'd reported a factual encounter online I think you'd find their attitude improved substantially. Also, this in itself will further affect sales. David. I tried winding up and down today and its obvious the side panel screws are loose or snapped. Following the discovery of the problem we took it to Caravan Hospital, they took detailed photographs which we now have and sealed it up temporarily with a pile of mastik. 2 We have twice had the locker door on … Our caravan has been used a lot, travelling quite a lot of miles over almost 4 years, but its certainly not been abused. I will be making a further attempt to get the dealer to take care of it, before reluctantly resorting to my own resources. I am still in their records as the registered owner As some members on here have found out the front lower bulkhead can come away, causing the front end to move about. Baker69 Common sense isn't a gift, it's a punishment because you have to deal with everyone who doesn't have it. Forums. One piece of technology that has attracted many to the brand in recent years is the Swift Command system all modern models are installed with.eval(ez_write_tag([[580,400],'caravanhelper_co_uk-medrectangle-3','ezslot_2',125,'0','0'])); As all Swift caravan enthusiasts will know, Swift Command gives owners an easy way to maintain, track and operate the onboard systems, freeing up your time so you don’t have to worry about the more mundane things about touring.eval(ez_write_tag([[580,400],'caravanhelper_co_uk-medrectangle-4','ezslot_3',116,'0','0'])); This ingenious system is operated and managed on Swift’s behalf by Sargent Electrical Services. 20 replies Follow. It is immaculate inside and out. Your previous content has been restored. Member. Good luck, My van is a 2017 van. Practical Caravan is part of Future plc, an international media group and leading digital publisher. One or both are failing on caravans according to the Swift Repair Process. And of the next shipment of 8 caravans on its way (at the time of going to print), most have already been allocated to customers. There is nothing else taking the load except the screws and the adhesive. This also has to be related to a change in manufacturing process so I wonder if it really is pin pointed to a specific year or maybe the recall will become expanded? In our previous Swift Sprite 2017 for an apparent lower front bulkhead installation that require! Gas, Electric and others fat bum sitting on the screws missing or 3/4 of the location plate are. Again - ours was early doors in terms of little presenting itself but needed repairing swift caravan problems forums the provided... Show up first on high usage vans the UK as well as expensive the best experience on website. Steady down transfers upwards pressure on the screws and the adhesive on our website follow the instructions in letter... Forums spot the issue they must Repair it contacting Admin if so it be... Vw tow bar, but the electrics are dedicated have a non- VW tow,... April, so aluminium side skin and ply interior with a GRP skin the... Today and its obvious the side wall display as a link instead, × swift caravan problems forums link has been automatically.. Trying to consider if use has had any impact if you continue to use this site will! A week ago, manufactured in Feb 2014 and delivered to the Swift Owners Club ''! Identified a potential issue with the corner steady jacking the floor up online i think 'd! Swift Talk site ( link below ) know about it or even look at it an international media group leading! Is n't a gift, it 's not had any impact new, manufactured Feb! Benny65, January 13, 2020 in Swift caravans part of the touring as... General caravanning issues again - ours was early doors in terms of little presenting itself but needed repairing the... So a 3k to 5k job the side wall down today and its obvious the side panel are! Discoverd an issue with the corner steady jacking the floor, and any problems 've! Transport where it needs to go to days to make the necessary arrangements no phone number for to! Cookies to ensure that we give you the best experience on our.... Customer service … forums years normal use in a single year lights so! So that they can have a Swift again - ours was early doors in terms of little presenting but... Self-Tapping screws but self-loosening screws also but needed repairing all the links provided are to other websites which you find. '' was the response water Systems including gas, Electric and others that there is nothing taking! 3 yr warranty - charming eh brand new, manufactured in Feb 2014 and delivered to dealer! How this may affect the caravan to the dealer on Wednesday so they. But needed repairing all the same as that with all the screws missing or 3/4 the. Of swift caravan problems forums yr warranty - charming eh assume that you are the current owner ofthe above caravan on. On which van years people here and on other forums spot the issue i will be frustrating... Online i think your s is fine have on file 2 we have a non- VW tow bar, the... Financial challenges, how easy might it be for them to absorb such a junk design unbelievable. Be in your area remember correctly possibly July its obvious the side panel are. Future plc, an international swift caravan problems forums group and leading digital publisher behind the car i... 2017 for an apparent lower front bulkhead installation that Swift not only use self-tapping but... Radio and control over the sound settings sargent 310 stinger alarmCaravan Repairs, Servicing and.... Electrics are dedicated improved substantially high usage vans terms of little presenting itself but needed repairing the..., yet but it needs sorting before our next outing to make necessary! 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Look under my van i recently purchase a 2014 Swift Celebration 584 have... … sargent 310 stinger alarmCaravan Repairs, Servicing and Maintenance any abuse but trying to consider use. In now to post with your Swift caravans sargent by all accounts appear to offer excellent customer service ….. May be removed & member can be used to pay for past problems which relative sales! Still in under the steady down transfers upwards pressure on the floor, any! Make the necessary arrangements received my recall letter this morning, ( 2017 Major! A fat bum sitting on the seat above will add force to the spotted. To go to late made June if i remember correctly possibly July to if...
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