Bath Fitter is true to its Mission, Vision and Values. They have the Florida Keys territory and do not have installers in the keys. I had two bathrooms done, one a shower stall and one a bathtub. Thank you. I can't say enough about Josh. We should be suing THEM! They tried to charge me $1000 for shower doors in my one bathroom The salesperson sold me on how and what they could do to my two bathrooms - I initially was happy and excited to have this work done. We conveyed the sense of urgency for the project because it was not a cosmetic job, it was prompted by a leaking bath tub from our second floor to the first floor apartment. We are leaving the country for 4 months in January and are afraid of what might happen while we are gone. @Lisa Koen I like the idea of having something I am not going to have to repair and caulk all the time. My installer started the job and the next day was off due to an injury which no one advised me of after making several calls to the main office. He was a joy to have at our house and worked very hard to complete the job. She said it was a miscommunication, so my financing had to go through Snap Home Finance, so now I had to deal with Snap, as Bath Fitter already got the balance payment from Snap. 6 Bath Fitter reviews in Raleigh-Durham, NC. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. My soap dish fell off, I called and a lady answered and said the girl would be back and she would call me. I told him that we selected Bathfitter because of the price after the discount. Very upset, I called Bath Fitter, Burnaby BC office at [protected]. © 2004-2021 ComplaintsBoard.com. You do the math. Bath Fitter of Indianapolis offers top-quality, durable, customized acrylic bathroom remodeling products and services installed in as little as one day. With the walk-in shower, itâs safer. Copyright © 2020 Consumers Unified LLC. Nationally, only 1% of all Bath Fitter customers have a service issue, and it is Bath Fitter⦠Of course it is usually the "fault of the homeowners floor tiles for not being straight." No one ever called. They came right on time. Poor service. Customer service contacts and company information. He cut large holes in the drywall in the garage and the bathroom to find the leak and repair it. We called another company who started work right away, finished with a great result. There was a tub enclosure up 6 foot and then it has tile above which was yellow color or almond. Thanks to all the people that reviewed this terrible company and exposed their faults. Learn more below. However, I was impressed that in both bathrooms it was handled professionally and the finish around these was superb. We apologize for your negative experience Dennis and we appreciate your feedback as it will help us improve in the future. I was very pleased with both men. I am livid with this company. Thank you all for helping in deterring me from making a bad choice. and are threatening to put a lien on our home. Branches rarely made good on promises to compensate customers for bills they incurred from repairing damages our company made to their property - like the steam cleaning bill from blood on white carpet and not removing shoes leaving scuffed and scratched floor tile despite being "required" to lay down a drop cloth Thank you for your review Antonius! For example: "Well, Mrs. Mathers, this package is normally around $7, 000 (completely made up) but if you decide to purchase your liner system from me tonight I can lower the price to about $3, 000." With the first and second cartridge installed, I and 8 other units above my unit (I live in a highrise condo) only got hot water from the shower, no cold shower. PROVE IT ! When the first two installers came out - wow they looked like slobs and did such a bad job. The install did look great at the time besides the hole the installer made in the wall and said nothing about. Do not buy the first day, the compamy will follow up and say well mr. Jones, did the sales rep explain everything properly? I called my service rep yesterday morning to let him know and he called back within an hour, and said someone would be calling me by the end of the day. Call me crazy if you like. I had 2 installations in Florida. The salesman who came and talked to us about Bath Fitter was a very personable young man and was absolutely phenomenal. They stated they were unable to extend the shower wall like the salesman told me they could, for some lazy reason - not what I wanted. Bath Fitter - Bath Fitter does horrible installation, uses pressure tactics on seniors, lies about problems and the installer was very poorly trained . Installed shower. He continued to work into the evening to finish the job. I have already recommended your company to a few people. (sorry, I don't remember his name) I received the call after the visit by the salesman with the appointment date and time for the installation. Thank you so much for sharing your great experience Fredrick! Now Bath Fitters is calling and sending us bills for a $1900 "restocking fee"! You should have just notifed the bank and paid to have Stop Payment on the check. And it did. So, we went with the acrylic all the way to the ceiling and then the frameless doors. Nothing custom!! Once the 30 days are up I will go to the Bath Fitter's location in Evansville and make my final payment. They are rude and lie, don't return phone calls. The shower stall now has three cracks in the base and the bathtub wall is coming loose. Unsubscribe at any time. The return call to set the appointment happened within an hour. Not MY problem!!! -Inside sales rep at Bath Fitter, There life time warranty means nothing it took two days to install and i had to do all the work putting the drain back in working order the tub has stress cracks in one corner i called about it and the rep said i must have used the wrong cleaner on it, mind you its just in one corner so my life time warranty is no good will I ever use bath fitter again ..no and neather will any people i know they are all aware of how bad this company treats its customers shame on you bath fitter. Apparently, the Bath Fitter location that originally installed my tub, enclosure, hand rails, corner storage and soup dish went out of business. I contacted my sales rep and he said " sorry for your problems" @dlv64 The sales person who came to the house was on time and was very nice, informative and very helpful. I wouldn't pay this much thought. The company recommends contacting its representatives for a custom solution and quote. We heard nothing and we followed up and were told that the problem was fitting the tub around the existing window and this would take 6 weeks to order. @cheryl F. A plumber had to be called and could not fix the problem until the next day. I had given my credit card to the last installer and when I never got charged, I figured, good - they did the right thing because the work and service was so bad. That the cost for the upgrade to the Quartz front tub would be "absorbed" by Bath Fitters. Hi Jones/Shelton, this is not the type of experience we strive to provide, and we would like to investigate this matter further. The estimate was over 13k for both. I'm so sorry I had them do my bath very little to choose from and did not like the pressure the salesman put on us you'll get this price only if u buy now or else. Problems. Accutek Packaging Equipment Companies, Inc. I told then don't bother then to which they try to tell me it was for legal reason she needed to be there...What a crock of BS i told them. Why should we lose anything when we just spent almost $10k? There was a lady in Springfield Town Center Mall who was standing near a display on Bath Fitters. The rep came to our home and told us we would have to hire a separate company/individual to remove our existing tub and walls before they could install the tub and fixtures. Josh was very patient and after the previous owner stopped by and showed us the correct shut offs for the bathroom Josh began his work. Bath Fitter - Bath Fitter does horrible installation, uses pressure tactics on seniors, lies about problems and the installer was very poorly trained . If you could send us a message with your name and zip code we'd be more than happy to make this issue right. Of those calls, approximately 30% will sell. Port Charlotte, Fl : We had our tub surround done by the Fort Myers franchise after Hurricane Charlie: It was mis- measured from the start, so bad they had to drop the ceiling with a "false" one and cover it to match, the whole thing is held together with 1' deep caulking that turned a mustard yellow after only 6 months and large areas came away from the wall giving a bowed out effect. Most people dislike the look of water-stained old tiles in the ⦠As for me, Mr. Average, my standards are much to high to consider that crap. Today, is Monday Nov. 5th and I just sent another text to seller asking when I would receive call setting up appt. Even though the representative that I got on the phone was very nice and professional, the situation of 'verifying' that I had an 'authentic' Bath Fitter tub was in question. I also had the floor replaced. A âDesign Your Own Bathroomâ tool lets you design a bathtub or shower with different bases, colors, wall patterns and accessories to see what the finished product will look like. My callS (that day and the next) to the local (Arden NC franchise) was rewarded with only a answering machine message promising to return my callS. Every time I have had to take a day off, because they do not work on weekends. Can't even find a shower curtain long enough that I like. Worst. At this point, my advice would be not to do business with a company that might make you wait until Christmas or until Armageddon for your shower to be installed. The installer damaged a porcelain tile and I showed it to the guy who added the knob. We paid the carpet layer $40 for his inconvenience to come back to lay the carpet after the floor dried from the leak. *Credit Approval and Financing ⦠Please do feel free to reach out to your local branch for service and if there is anything more we can do to assist, please feel free to contact us through our website https://www.bathfitter.com/contact . We had to contact our salesman to get updates about the install when dates were missed. Everyone is there to help each other. I called back again. The third picture is of a shower similar to what we will have when the tile company installs it. They are told to hike the price to an outrageous level and then charm the price down. Take my advice.. Well, I wish I had found these reviews before I called too. Very kind and caring. Oh, one more thing, when I called this last time she said that is why it is lifetime guarantee. Don't contact them!!! Bath Fitter(r) is a North America acrylic bathtub, shower enclosure and tub-to-shower conversion company since 1984. Business Details Location of This Business 106 8620 Glenlyon Parkway, ⦠A tub, $ 1000 for a ceiling 30 inches 5. The hours were great and so were the benefits. Bath Fitter Reviews and Complaints A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. As far as the $182 dollar charge to have someone come out to verify the 'authenticity' of the tub, I'm going to scour my home this weekend to look for the original contract and pray that the tub model number is there. It's a scam. Then it took the installer to change the Moyen cartridge 3 times until it really worked. When we started all this I had said why don't we check about having a tile shower put in. Thomas and Johnathan were both very professional and courteous. Be careful. Thank you for your business!! Itâs a special feeling to know that the representatives of the company are concerned about whether or not you get what you want for the job that you are trying to complete. 1. He was by far outstanding and very professional. If you push on those areas, the calking line will definitely break loose which will hinder cleaning. Alls iI say is wow. I rely on reviews and from other reviews, they do not honor the lifetime warranty. The reason behind hiring people with little to no experience is so that Bath Fitter can train them with Bath Fitter's guidelines... A recipe for disaster. In conclusion, while I am happy with the product (acrylic shower stand walls in one piece) I am very dissatisfied with the services, from installation to payment to answering my phone messages. Foot caught on the tub out and when they pulled the tub part and select competitor... Local customers have discovered that some complaints have been posted by saboteurs never! 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